TERMS OF SERVICE

Effective Date: [DATE]
Last Updated: [DATE]

Welcome to [STORE NAME].

These Terms of Service ("Terms", "Terms of Service", or "Agreement") govern your access to and use of [WEBSITE URL], including any purchases made through our website, mobile application, social-commerce channels, or other platforms operated by [STORE NAME].

By accessing our website, creating an account, placing an order, or purchasing products from us, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website or purchase our products.

1. ABOUT [STORE NAME]

[STORE NAME] is operated by:

Legal/Business Name: [LEGAL BUSINESS NAME]
Website: [WEBSITE URL]
Email: [EMAIL ADDRESS]
Phone: [PHONE NUMBER]
Business Address: [BUSINESS ADDRESS]

In these Terms, "[STORE NAME]", "we", "us", and "our" refer to the business operating the store.

"Customer", "you", and "your" refer to any person accessing our website or purchasing our products.

2. ELIGIBILITY AND ACCEPTANCE OF TERMS

By using our website, you represent that:

• You are legally capable of entering into a binding agreement under applicable law;

• The information you provide to us is accurate and complete;

• You will use our website and services only for lawful purposes;

• You will comply with these Terms and all applicable laws and regulations.

If you are purchasing products on behalf of a business or another person, you confirm that you have authority to do so.

3. ACCOUNT TERMS

Certain features of our website may require you to create an account.

3.1 Account Information

When creating an account, you agree to provide accurate, current, and complete information.

You are responsible for updating your information when necessary.

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials, including your password.

You should not:

• Share your password with others;

• Allow unauthorised persons to access your account;

• Use another person's account without permission.

You must notify us promptly at [EMAIL ADDRESS] if you believe your account has been accessed without authorisation.

3.3 Account Suspension or Termination

We may suspend or terminate an account where reasonably necessary, including if:

• The account information is false or misleading;

• The account is being used fraudulently;

• The customer violates these Terms;

• The customer engages in abusive or unlawful conduct;

• We are required to do so by law.

Where appropriate, we may provide notice before suspension or termination.

4. PRODUCTS AND PRODUCT DESCRIPTIONS

We make reasonable efforts to ensure that product descriptions, photographs, specifications, measurements, colours, prices, and other information displayed on our website are accurate.

However, certain variations may occur.

4.1 Product Images

Actual product colours may appear slightly different depending on:

• Your device screen;

• Display settings;

• Lighting conditions;

• Photography conditions.

4.2 Product Availability

Products displayed on our website are subject to availability.

We reserve the right to:

• Limit quantities;

• Discontinue products;

• Modify product specifications;

• Correct product information;

• Change availability without prior notice.

4.3 Product Errors

If we discover an error in a product description, price, availability, or other information after you have placed an order, we may contact you to correct the information or, where appropriate, cancel the affected order and provide a refund for amounts already paid.

5. PRICING

All prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.

Prices may include or exclude applicable taxes depending on how they are displayed at checkout.

The final amount payable will be shown before you complete your purchase.

Prices may change from time to time without prior notice.

However, changes in price will generally not affect an order that we have already accepted, except where the order is affected by an obvious pricing or technical error.

5.1 Promotional Prices

We may offer:

• Discounts;

• Coupons;

• Promotional codes;

• Limited-time offers;

• Bundle offers;

• Seasonal sales.

Promotions may have separate terms, eligibility requirements, validity periods, usage limits, or exclusions.

Unless specifically stated otherwise, promotions cannot be combined.

6. PAYMENT

We may accept payment methods including:

• Credit cards;

• Debit cards;

• UPI;

• Net banking;

• Wallets;

• Cash on Delivery, where available;

• Other payment methods displayed at checkout.

Payment processing may be handled by third-party payment service providers.

By submitting payment information, you confirm that:

• You are authorised to use the selected payment method;

• The payment information provided is accurate;

• You authorise the applicable payment provider to process the transaction.

We do not guarantee that every payment method will always be available.

If a payment is declined, reversed, disputed, or otherwise fails, we may cancel or place the relevant order on hold until payment is successfully completed.

7. ORDER PLACEMENT

When you place an order, you are making an offer to purchase the selected products.

After receiving your order, we may send an order acknowledgement confirming that we have received your request.

An order acknowledgement does not necessarily mean that your order has been accepted.

We reserve the right to accept or decline an order in accordance with these Terms and applicable law.

8. ORDER ACCEPTANCE

An order is considered accepted when we provide confirmation that the order has been accepted or when we otherwise communicate acceptance to you.

We may refuse or cancel an order in reasonable circumstances, including:

• Product availability issues;

• Pricing or listing errors;

• Payment problems;

• Suspected fraud;

• Duplicate orders;

• Unauthorised or suspicious activity;

• Incorrect shipping information;

• Violation of these Terms;

• Technical or system errors;

• Legal or regulatory requirements.

If we cancel an order after receiving payment, we will provide a refund of the amount paid for the cancelled order, subject to applicable law.

9. ORDER CANCELLATION

You may request cancellation of an order by contacting us at [EMAIL ADDRESS] or using the cancellation process provided on our website.

Cancellation may only be possible before the order reaches a certain stage of processing or shipment.

Once an order has been shipped, cancellation may no longer be available and you may instead need to follow our applicable return or refund procedure.

We reserve the right to cancel an order where permitted by these Terms or applicable law.

10. SHIPPING AND DELIVERY

We currently deliver to:

Delivery Locations: [DELIVERY AREAS]

Orders are generally processed within [BUSINESS DAYS] business days after successful payment or order confirmation.

Estimated delivery time is:

Estimated Delivery: [DELIVERY TIMEFRAME]

Delivery estimates are approximate and may vary due to:

• Product availability;

• Shipping location;

• Courier delays;

• Weather;

• Public holidays;

• Festivals;

• Transportation disruptions;

• Incorrect or incomplete addresses;

• Events beyond our reasonable control.

10.1 Shipping Address

You are responsible for providing an accurate and complete delivery address.

We are not responsible for delivery failures caused by incorrect, incomplete, or outdated information supplied by you, subject to applicable consumer rights.

10.2 Delivery Delays

If a delivery is delayed, we will make reasonable efforts to assist you and, where applicable, communicate relevant updates.

Delivery dates are estimates unless expressly stated otherwise.

10.3 Delivery Confirmation

Depending on the courier service, delivery may require:

• Signature;

• OTP verification;

• Identity confirmation;

• Other delivery verification.

You may be required to provide such information directly to the delivery provider.

11. CASH ON DELIVERY

Where Cash on Delivery ("COD") is available, additional conditions may apply.

These may include:

• Minimum or maximum order values;

• COD service fees;

• Location restrictions;

• Product restrictions;

• Verification requirements.

We may restrict COD availability for certain customers, products, locations, or orders where reasonably necessary to prevent fraud or misuse.

12. RETURNS

We accept returns only in accordance with our applicable return policy.

Unless otherwise stated on the relevant product page, a return request must generally be submitted within:

[RETURN WINDOW — e.g., 7/10/15/30 DAYS]

after delivery.

Products may need to meet certain conditions to qualify for a return, including:

• Product is unused;

• Product is undamaged;

• Original packaging is intact;

• Tags, labels, manuals, or accessories are included where applicable;

• Proof of purchase is available.

Certain products may be non-returnable due to their nature, hygiene considerations, customization, or applicable law.

Examples may include:

• [NON-RETURNABLE PRODUCT CATEGORY]

• [NON-RETURNABLE PRODUCT CATEGORY]

Any product-specific return restrictions will be disclosed where applicable.

13. DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS

If you receive:

• A damaged product;

• A defective product;

• A wrong product;

• A missing item;

• A materially different product from what was ordered;

please contact us at [EMAIL ADDRESS] as soon as reasonably possible.

We may request:

• Order number;

• Photographs or videos;

• Packaging photographs;

• Delivery details;

• Other information reasonably necessary to investigate the issue.

Where the claim is verified, we may offer an appropriate remedy, which may include:

• Replacement;

• Repair;

• Refund;

• Store credit;

depending on the circumstances, product availability, and applicable law.

Nothing in these Terms is intended to limit any mandatory consumer rights or remedies available to you under applicable Indian law.

14. REFUNDS

Where a refund is approved, we will generally process it using the original payment method where reasonably possible.

Refund processing times may depend on:

• Our internal processing;

• Payment gateway processing;

• Bank processing;

• Card issuer processing;

• Other financial institutions.

Estimated refund processing time:

[REFUND PROCESSING TIME]

For Cash on Delivery orders, refunds may require you to provide valid bank account, UPI, or other payment details.

We will not ask you to provide passwords, PINs, OTPs, or other confidential authentication credentials for the purpose of processing a legitimate refund.

15. RETURN SHIPPING

Return-shipping responsibility may depend on the reason for the return.

For example:

• Where we sent an incorrect or defective product, [STORE NAME] may bear the applicable return shipping cost.

• Where the customer changes their mind or orders the wrong size/variant, the customer may be responsible for return shipping, where permitted by applicable law and disclosed in our return policy.

Specific return-shipping terms may be stated on the relevant product page or return-policy page.

16. REFUSAL OF RETURNS

We may refuse a return where permitted by applicable law if:

• The return request is outside the applicable return period;

• The product does not meet the stated return conditions;

• The product has been used or damaged after delivery;

• Required accessories or components are missing;

• The product has been altered or tampered with;

• The customer cannot reasonably establish that the product was purchased from us.

Nothing in this section removes any statutory consumer rights that cannot legally be excluded.

17. PROHIBITED USES

You agree not to use our website or services:

• For any unlawful purpose;

• To violate applicable Indian laws or regulations;

• To commit fraud;

• To impersonate another person;

• To provide false or misleading information;

• To interfere with website security;

• To introduce viruses, malware, or harmful code;

• To attempt unauthorised access to our systems;

• To scrape or collect website information through unauthorised automated means;

• To interfere with another customer's use of our website;

• To exploit promotions or discounts fraudulently;

• To place fraudulent or intentionally abusive orders;

• To engage in activities that could damage our reputation or business;

• To reproduce, copy, or commercially exploit website content without permission;

• To use our products or services for any illegal purpose.

We may suspend or terminate access where we reasonably believe that prohibited activity has occurred.

18. INTELLECTUAL PROPERTY

Unless otherwise stated, the website and its content are owned by or licensed to [STORE NAME].

This may include:

• Logos;

• Brand names;

• Product photographs;

• Graphics;

• Website design;

• Text;

• Product descriptions;

• Videos;

• Software;

• Other website content.

You may access and use the website for personal and lawful shopping purposes.

You may not reproduce, modify, distribute, sell, publish, or commercially exploit our content without our prior written permission, except where permitted by applicable law.

19. CUSTOMER REVIEWS AND USER CONTENT

If you submit a review, photograph, comment, testimonial, or other content to us, you represent that:

• You have the right to submit the content;

• The content is truthful to the best of your knowledge;

• The content does not violate another person's rights;

• The content does not contain unlawful, abusive, defamatory, or misleading material.

By submitting content to us, you grant [STORE NAME] a non-exclusive, royalty-free right to use, reproduce, display, and publish that content for legitimate business and promotional purposes, subject to applicable law.

We may remove content that we reasonably believe violates these Terms or applicable law.

20. THIRD-PARTY SERVICES AND LINKS

Our website may use or link to third-party services, including:

• Payment gateways;

• Courier companies;

• Analytics providers;

• Advertising platforms;

• Social-media platforms;

• Customer-support tools.

Third-party services are governed by their own terms and policies.

We are not responsible for third-party services that we do not control.

21. WEBSITE AVAILABILITY

We aim to keep our website available and functioning properly.

However, we do not guarantee that the website will always be:

• Available;

• Error-free;

• Uninterrupted;

• Secure;

• Free from bugs or technical problems.

The website may occasionally be unavailable because of:

• Maintenance;

• Software updates;

• Technical failures;

• Hosting issues;

• Cybersecurity incidents;

• Network problems;

• Circumstances beyond our reasonable control.

22. DISCLAIMER

To the maximum extent permitted by applicable law, our website and services are provided on an "as available" basis.

We make reasonable efforts to provide accurate information but do not guarantee that every website description, photograph, specification, availability indication, or other information will always be completely accurate or free from errors.

Nothing in these Terms excludes or limits any warranty, guarantee, consumer protection, or other right that cannot legally be excluded or limited under applicable Indian law.

23. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, [STORE NAME] shall not be liable for indirect, incidental, special, consequential, or punitive losses arising from your use of our website or products where such liability may lawfully be excluded.

Where liability cannot be excluded, our liability will be limited to the extent permitted by applicable law.

Nothing in these Terms shall:

• Exclude liability that cannot legally be excluded;

• Restrict statutory consumer rights;

• Exclude liability for matters that cannot legally be excluded or limited.

For clarity, consumers retain rights and remedies available under applicable Indian consumer-protection laws.

24. INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless [STORE NAME], its owners, employees, officers, contractors, and service providers from claims, losses, liabilities, damages, and reasonable expenses arising from:

• Your violation of these Terms;

• Your unlawful use of our website;

• Your misuse of our services;

• Your violation of another person's rights;

• Fraudulent or unauthorised activity associated with your account.

This provision applies only to the extent permitted by applicable law.

25. FORCE MAJEURE

We will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including:

• Natural disasters;

• Floods;

• Fires;

• Earthquakes;

• Severe weather;

• Epidemics or pandemics;

• War;

• Terrorism;

• Civil unrest;

• Government restrictions;

• Strikes;

• Transportation disruptions;

• Internet or telecommunications failures;

• Major technology or infrastructure failures.

Where reasonably possible, we will take appropriate steps to minimise the impact on customers.

26. PRIVACY

Your use of our website is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, disclose, store, and protect personal information.

Privacy Policy: [PRIVACY POLICY URL]

By using our website, you acknowledge that you have reviewed our Privacy Policy.

27. CHANGES TO THESE TERMS

We may update these Terms from time to time.

When we make changes, we will update the "Last Updated" date at the top of this document.

Where appropriate, we may provide additional notice of material changes.

Your continued use of our website after updated Terms become effective constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

28. SEVERABILITY

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision shall be interpreted or modified to the minimum extent necessary to make it enforceable where legally possible.

The remaining provisions will continue to apply.

29. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Return/Refund Policy, Shipping Policy, and any other policies expressly incorporated into these Terms, constitute the agreement governing your use of our website and purchase of our products, subject to applicable law.

If there is a conflict between these Terms and a mandatory provision of applicable law, the applicable law will prevail.

30. GOVERNING LAW AND JURISDICTION

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer-protection laws and mandatory jurisdictional rules, disputes arising out of or relating to these Terms, our website, or purchases made through our store shall be subject to the jurisdiction of the competent courts at:

[CITY, STATE], INDIA

Nothing in this clause is intended to prevent a consumer from exercising any mandatory rights or remedies available under applicable Indian consumer-protection law.

31. CONTACT US

If you have questions about these Terms, an order, payment, delivery, returns, refunds, or any other matter, please contact us:

[STORE NAME]

Legal/Business Name: [LEGAL BUSINESS NAME]
Website: [WEBSITE URL]
Email: [EMAIL ADDRESS]
Phone: [PHONE NUMBER]
Business Address: [BUSINESS ADDRESS]

Customer Support Hours: [CUSTOMER SUPPORT HOURS]

We will make reasonable efforts to respond to customer enquiries within [BUSINESS DAYS] business days.

32. CUSTOMER ACKNOWLEDGEMENT

By accessing [STORE NAME], creating an account, or placing an order, you acknowledge that:

• You have read these Terms;

• You understand these Terms;

• You agree to be bound by these Terms;

• You have reviewed our Privacy Policy and applicable store policies.

Thank you for shopping with [STORE NAME].

[END OF TERMS OF SERVICE]